Lync Q&A

Lync Q&A

What is Lync?
Lync is the Microsoft chat tool.  It is it's own application and also integrates with Outlook.  Lync allows instant chat/communications between colleagues, back and forth faster than email. It also allows screen and file sharing.
 
How do I set up Lync?
You can receive Lync by request.  PC users will receive an automatic install.  Mac users will receive installer files.
 
Can I use Lync from home to chat with OSU colleagues at the office?
Yes, you can use Lync to chat with OSU faculty, staff and students anywhere you have an internet connection.
 
Can I chat with a group?
Yes, multiple people can be included in a chat conversation.
 
Can GRA/GTA students use Lync?
Lync is available to all students, faculty, and staff.
 
Can my chat conversations be saved?  
By default, no, but a call to the Help Desk can turn on the saving of your chat history.  Contact the help desk at  8help@osu.edu or 688-HELP (4357).
 
In Lync, how does my availability as seen by others work? 
Your contacts in Lync will see your availability. This is based on your calendar and current computer activity. If your calendar has an appointment booked for you, Lync will display you as "busy." Also, if you have not been active on your computer, you will be displayed as "inactive."
 
Can I control my availability?
Yes, you can choose your own availability status if you wish. There are several settings, such as:  Available, Busy, Do not Disturb
 
What if I am unavailable and someone tries to chat with me?  Will I see they tried to reach me?
If you are not signed into Lync, you will not receive any notification of missed messages. The sender receives a message you are offline. 
 
Where can I find more information out about Lync?